Questions

Good to know before you ride.

Your question isn’t here? Message me on WhatsApp and I’ll reply between 8:00 and 18:00.

Roadside assistance

What if I crash or get hurt?

Call 112 first. Ride Safe covers bike breakdowns: punctures, broken parts, a bike you can’t ride. Once the situation is under control, message me and I’ll take care of the bike.

How quickly can you get to me?

Usually within 45 minutes. It depends on where you are and whether I’m already helping someone else. When you message me, I’ll give you a real arrival time straight away.

How many people can you take when a bike breaks down?

In one trip I can take one bike and one or two people. If several riders break down at once, I make several trips or we work out another solution.

What are the assistance hours?

Every day from 8:00 to 18:00 Spanish time.

Teams and clubs

How much is a mechanic for a club camp?

35 € per rider per week for a group of 4 to 12 riders at one address. It includes a Ride Check of every bike, 2 villa visits and one roadside call-out per rider. Bike assembly and packing are paid separately: from 80 € per bike for both.

What does a villa visit include?

A check of every bike: tyre pressure, chain lube, gear and brake adjustment, and a check of pads, tyres and bolts, up to about 10 minutes of work per bike. Longer repairs during the visit at list price minus 10%.

Bike assembly

Will you store my box or case during my stay?

Yes. Box or case storage costs 15 € per week. With Box Service from 99 € you get assembly, storage and packing together.

What do I need to send you before I fly?

Your arrival and departure dates, the address where you are staying, your saddle height and bar position. A side-on photo of the bike helps too.

Service and prices

Are parts included?

No. All prices are for labour. Parts such as inner tubes, tyres, chains or pads are charged separately.

Do you take the bike to a workshop?

I do most work where you are staying: in your villa, apartment or hotel. If something takes longer, we agree together how and where to do it.

Can you wash my bike?

I clean bikes without water at your place: frame, wheels and drivetrain. A waterless clean costs 20 €, a deep drivetrain clean 25 €.

How can I pay?

In cash, by Bizum or by Revolut transfer.

Routes and area

Do you lead rides?

No. I don’t sell guided rides. I plan routes for riding on your own, with GPX files, cafés and viewpoints, and when something breaks, I’m on the phone.

Which towns do you cover?

Pego, Oliva, Gandia, the valleys and the climbs around Xaló and Coll de Rates. The travel fee depends on the zone, and a group at one address pays it once.

Do you speak English?

Yes, we can message and talk in English. I’m from Poland, so Polish works too, and in Spanish we’ll get on best on WhatsApp.

Tell me where you are staying and what you need.

I reply every day between 8:00 and 18:00 with a price and a time.

Message me on WhatsApp